Privacy Policy
Last updated: January 2025 | Effective: January 2025
Your privacy matters to us. This policy explains what data we collect, how we use it, and your rights regarding your personal information when you shop at Yami Luxe.
1. Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, and password when you register
- Order Information: Delivery address, billing details, and order history
- Payment Information: Processed securely via Razorpay — we do not store your card details
- Communications: Messages you send us via email or WhatsApp
Information Collected Automatically
- Browser type and version
- Pages visited and time spent on our site
- IP address and approximate location
- Referral source (how you found us)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmation and shipping notifications
- Respond to your queries and provide customer support
- Send promotional offers and newsletters (only if you opt in)
- Improve our website and product offerings
- Comply with legal obligations
- Prevent fraud and protect the security of our platform
3. Payment Security (Razorpay)
All payment transactions on our website are processed by Razorpay, a PCI DSS-compliant payment gateway. We do not store, transmit, or have access to your full card numbers or CVV. Razorpay's privacy policy governs the handling of your payment data.
We are required to display this Privacy Policy as part of our Razorpay merchant agreement. By using Razorpay to make a payment, you also agree to Razorpay's Terms of Service and Privacy Policy.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Delivery Partners: Your name, address, and phone number to fulfil your order
- Payment Processors: Razorpay for processing transactions
- Legal Authorities: Where required by law or court order
5. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order records are retained for a minimum of 7 years as required by Indian tax law. You may request deletion of your account data by contacting us, subject to legal retention requirements.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority
7. Cookies
We use essential cookies to maintain your session and shopping cart. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences.
8. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or a prominent notice on our website. Your continued use of our services after changes take effect constitutes your acceptance of the revised policy.
10. Contact Us
For any privacy-related questions or to exercise your rights:
