Shipping policy

1. Shipping Charges

Orders above ₹2000: FREE shipping
COD Charges: ₹100 Flat shipping Fee
Free Shipping On Build My Own Box Order.

2. Order Processing Time

We process orders Monday through Saturday, excluding public holidays.

Orders placed before 2:00 PM are processed the same day
Orders placed after 2:00 PM are processed the next business day
During sale events or peak seasons, processing may take up to 2 business days

3. Delivery Time frame

Estimate Delivery Day is about *5-7 Business Days*
These are estimated timelines. Actual delivery may vary due to logistics partner operations, public holidays, weather conditions, or other unforeseen circumstances.

4. Shipping Partners

We work with trusted logistics partners including Delhivery, BlueDart, and DTDC to ensure safe and timely delivery of your orders.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this to track your package on the courier partner's website or the link provided in the email.

6. Delivery Attempts

Our delivery partners will make up to 3 delivery attempts. If the package cannot be delivered after 3 attempts, it will be returned to us. In such cases, you may re-request delivery at an additional shipping charge.

7. Undeliverable Packages

Packages may become undeliverable if:

The delivery address is incorrect or incomplete
The recipient is unavailable after 3 attempts
The package is refused at delivery
For prepaid orders that are returned to us, a refund will be initiated within 5-7 business days after we receive the package, minus the original shipping charges.

8. Damaged or Lost Packages

In the rare event that your package is damaged in transit or goes missing:

Report the issue within 48 hours of the expected delivery date
Share photos of the damaged packaging/products via email
We will investigate and arrange a replacement or refund as appropriate

9. Contact Us

For shipping queries, contact us: